Frequently Asked Questions
Frequently Asked
Questions
This relates to Xperience Fitness Anywhere inquiries only. For
general Xperience Fitness help, please visit myxperiencefitness.com.
Billing & Account Questions
How do I reset my password?
From
the SIGN IN page, click Forgot Password, enter the email associated with your
account, and click Send Instructions. The instruction email will arrive in your
inbox shortly. In the instruction email, click Reset Password and you will be
directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once
signed into your account, you can change your password by clicking My Account
or Dashboard from the top navigation menu. Select Password and update your
password.
How do I update my billing information?
Once
signed into your account, you can update your billing information by clicking
My Account or Dashboard from the top navigation menu. Select Billing and update
your billing information.
How do I cancel my recurring subscription?
Once
signed into your account, you can cancel your recurring subscription by
clicking My Account or Dashboard from the top navigation menu. Select Billing
and locate your subscription plan at the bottom of the page. Click Change Plan
and Cancel Membership. Your membership will be cancelled, and your access will
be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many
credit/debit cards have online purchase restrictions. If your card is being
declined, please contact your credit card company to let them know the purchase
you would like to make is valid. Also, certain credit/debit cards do not allow
for recurring subscription billing, and therefore, may be denied.
Playback Questions
My video does not playback smoothly. How can I
fix this?
Video
playback depends on several factors. To improve your playback experience, make
sure you have a fast, stable internet connection. We recommend using the most
recent version of Chrome, Firefox, or Safari. You may experience playback
issues with outdated devices and browsers.
Can I watch videos on my TV?
Yes.
By connecting your laptop directly to your TV with an HDMI cable, you will be
able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet
without using an app?
Yes.
Our website adapts to phone and tablet browsers so you can watch our content
anywhere!
Which browsers are supported?
While
we recommend using the latest version of Google Chrome, we also support Firefox
and Safari browser released within the last five years. You may experience
playback issues when using an out of date browser or any version of Internet
Explorer.